A worked example
What a healthcare team looks like
Three agents, each with a lane and a rule it will not break. The rules are the reason these are industry templates rather than a prompt with the word clinic in it.
Reception & Scheduling
Appointments, hours, directions
Confirms the date, time and timezone back before booking.
Billing & Insurance
Bills, payments, coverage questions
Never guesses a policy — says the team will confirm.
Care Navigation
What to do next, where to go
Non-clinical guidance only. Never diagnoses, never gives medical advice.
A caller who asks the care navigator whether their symptoms sound serious is told, warmly, that it cannot advise on that and offered the next step instead. That refusal is written into the role, not left to whoever edits the prompt later.
How it is made
One step, then it's yours
Tell it your business
Name, what you do, and what you want from the calls. Two fields and a choice.
The team is written for you
Each agent gets a prompt drafted for your business specifically, not a template with your name slotted in.
Change anything
Rewrite a prompt, change a voice, add a specialist, remove one. Nothing is locked.
Every agent in the team reads from one shared company knowledge base, so the price reception quotes is the price billing quotes.